Usability Testing of Electronic Diary “e-Diary” in Secondary Education: A Comprehensive Analysis

Abstract

Usability testing is a technique for evaluating digital products by testing them with real users. This process provides direct feedback on how actual users interact with the application and focuses on measuring the product's ability to meet its intended goals. In this case, we have investigated the usability of e-Diary, a web-based application developed by the Ministry of Education and Science that aims to improve communication between teachers and parents by providing easy access to diary information. This research was conducted by creating surveys, distributed in the secondary schools of the Municipality of Tetovo. The obtained results were used to identify quantitative measurement characteristics regarding the usage of e-Diary, and qualitative conclusions were generated through interviews with teachers and school administrators involved in this study, based on their 10-year experience. The aim of this thesis is to assess the real usability of e-Diary, determining its ease or difficulty of use, and provide conclusions and suggestions for usability improvement.

Keywords: Usability testing,  e-Diary, Secondary education , parent-teacher-student triangle.